Anonymous discussion · Angry
My area manager moved my customer meeting to another salesperson and then marked it as his follow-up
My area manager moved my customer meeting to another salesperson and then marked it as his follow-up. I saw it on the shared sheet while standing outside a housing society, with a sample bag cutting into my fingers. For some seconds I just looked at the same row. Then I called him. He said the customer had asked for somebody senior and I should not make an issue from one visit. The meeting was not even confirmed properly, he said. But I had gone there twice, called from the road because the security guard was not allowing outside people, and sent the photos and notes in the group. He knew all this. Or maybe he did not read anything. Both things make me angry. I told him it was not about one customer. After saying it, I felt foolish because it was exactly sounding like a complaint about credit. In field sales, everything becomes credit. Who went first, who got the number, who closed, who was seen speaking to the client. I have started keeping screenshots now, which also feels bad, like I am preparing for a fight nobody has announced. Later my teammate messaged that I should leave it, because the manager is already saying I am not cooperative. This is the part I cannot handle. I talk with customers the whole day, make jokes even when I am tired, but with people above me I keep measuring every word. Then one small thing happens and I become quiet for the whole evening. At the rented room, my fiancée was discussing some wedding payment with her family. I said yes, yes, without listening properly. I opened the sheet again on my phone. The row had been edited. My name was still there in the old activity, but the next person’s initials were in the final column. I did not message anyone. I put the phone face down and started removing the dust from my shoes.