Help and feedback
How can we help?
Tell us what happened, ask a question, or share feedback that can make Betweenly calmer and more useful.
Send a help request
We will use your email only to respond to this request.
FAQ
Common questions
What is Betweenly?
Betweenly is an everyday emotional support space. You can share anonymously, write privately, and receive gentle support without turning it into a public identity.
Will people see who I am?
Your public shares use an anonymous identity. Your account details stay private and are used for accountability and access only.
Is Betweenly a clinical service?
No. Betweenly is not a medical or crisis-care service. If you are in immediate danger, contact local emergency services or a trusted person near you.
Who can read my diary?
Diary entries are private to your account. They are separate from anonymous shares and are meant for your own reflection.
How do I report unsafe content?
Use the report option on the share or reply. The moderation flow keeps the reporter private while allowing the team to review the content.
How do I get help with an account or app issue?
Use the help form on this page or email the team directly. Include the device, browser, and what you were trying to do when the issue happened.